KerNet Broadband

About KerNet Broadband

KerNet is a locally-run internet service provider (ISP) based in East Kerry. For nearly 20 years, founders Danny Kerin and Ger Fleming have been serving their community with reliable broadband. But as demand grew, their small team started feeling the pressure.

They were spending too much time on technical issues, customer support, and trying to expand their services—leaving little time to focus on what they do best: growing their network and taking care of their customers.

KerNet Broadband

Objectives

Before teaming up with BBnet, KerNet set out to:

• Streamline Operations: Reduce the day-to-day pressure on their team by finding smarter, more efficient ways to run the business.
• Modernise Their Network: Upgrade and future-proof their infrastructure to ensure better performance and reliability.
• Expand Broadband Services: Add fibre broadband to meet increasing customer demand and broaden their market reach.
• Improve Customer Support: Deliver faster, more responsive service without overloading their internal team.

Solutions

BBnet stepped in with a complete package that allowed KerNet to simplify operations and focus on growth:

• Customer Support: BBnet took over support services, freeing KerNet from daily distractions.
• Network Upgrade: Upgraded KerNet’s infrastructure, improving performance and reliability.
• Backhaul Integration: Connected KerNet to BBnet’s more robust network at a lower cost.
• Fibre Access: Enabled KerNet to offer fibre broadband to their customers.
• Simplified Processes: Streamlined sales and support requests, making customer interactions smoother and more efficient.
• Ongoing Management & Monitoring: Integrated KerNet into BBnet’s central system, helping spot issues early and keep the network running smoothly.

Conclusion

Partnering with BBnet transformed how KerNet operates day to day. By taking over technical support, customer service, and infrastructure management, BBnet removed the burdens that had been holding KerNet back.

This allowed KerNet to shift their focus back to what they do best—serving their local community, improving their network, and planning for the future. With BBnet’s support, KerNet is now running more efficiently, delivering better service, and is well-positioned to grow.

• Enhanced efficiency
• Reduced operational costs
• More time to focus on core strengths
• Improved Customer Experience
• A scalable, future-ready network

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At BBnet, we’ve been delivering innovative solutions to businesses across Ireland since 2001. Our focus is on providing the connectivity and digital services that drive success for hospitality, corporate, and SMB clients.