(061) 512000 sales@bbnet.ie

Accounts and Billing

Sales:

Our sales office is open from 09.00 to 18.00 Monday to Friday

email : sales@bbnet.ie

Tel :  061 512000 (Select Option 1)

Accounts:

Our Accounts team is available from 09.00 to 18.00 daily.

email : accounts@bbnet.ie

Tel : 061 512000 (Select Option 3)

BBnet release new tarrifs from time to time, and you can change to any of these at your request once the service is available in your area.

Any new pricing will be applied to your next bill.

There are no changes to your contract dates when you change the tarriff. However, new products or services, may be subject to a minimum contract period

Yes. Standard Installations are subject to a 12 month contract period, unless otherwise agreed in advance.

After the initial 12 months, the contract is automatically renewed but with a 30 day notice period for cancellation of your service.

Your initial subscription includes the installation fee plus one months subscription in advance.

Payment thereafter is normally by direct debit, at the start of each month.

Yes, the preferred payment method for BBnet service is by monthly direct debit from your bank account. If requested, you will be emailed a copy of your monthly invoice for your records, once we have a valid email address for you.

If you need to change the account or any information related to your direct debit, please contact our accounts team on accounts@bbnet.ie  or at (061) 512000

You can now submit your direct debit information online here

You can also download the direct debit mandate here which should be returned to the address provided (BBnet, Ballingarry Road, Adare, Co Limerick). The direct debit mandate will then be processed on or around the anniversary of your connection.

 If you have not provided us with a valid email address please get in contact here.

Generally, your direct debit will go through close to your installations date. Generally our billing is processed on the 1st, 8th, 15th, 22nd of each month, however due to bank holidays, weekends etc these dates may vary.

We cannot guarantee specific dates each month, however if you have specific requests in this regard, please contact us at accounts@bbnet.ie and we will do our best to facilitate your needs.

If your direct debit fails once we will automatically redo the following month, which will also  incur a €8 charge,  unless you advise us of an alternative method of payment. (Credit or debit card/Cash  or direct bank lodgement – additional fees may apply in these instances)

If a direct debit fails more than once you will be contacted by BBnet and your service will be set to be automatically disconnected.

NOTE : Please ensure that you provide us with a valid contact number or email address. If these details have changed since you signed up, you need to make us aware of your new contact details.

Standard monthly payments are by direct debit only unless otherwise agreed.

In such cases, payments can be made by debit/credit card, cheque or by direct bank lodgement but only for 3, 6 or 12 months in advance.

An administration fee will be applied for payments outside our direct debit process.

BBnet may block access to your internet service if any of the following instances occur :

– Your direct debit payment has failed or your bank has instructed us that your direct debit mandate has been cancelled.

– You have been issued an invoice for a 3, 5 or 12 month period and BBNET have not received payment within the required time period.

– For technical reasons such as usage that violates our terms and condition.

– You have given us notice to terminate your account, and the notice period has expired.

For billing issues, a reconnection fee of €10 will apply and reconnection can take up to 24 hours from receipt of payment.

If you purchase a wireless router, switch etc from BBnet you can pay in the following methods :

– through your normal direct debit as an additional cost.

– by credit or debit card (administration fee of €3 applies)

– by lodgement to BBnet bank account ( by agreement only)

– by cash or cheque at a BBnet office.

– By Paypal payment request

Payments for peripheral devices such as routers are due in full at the time of purchase. Payments cannot be spread over a period of months.

Generally your BBnet bill should be the same every month.

However, there are a few instances where extra charges may apply.

Copies or re-issues of invoices previously sent, will incur a charge of €3

Debit / Credit Card payment –  €3 administration fee applies for amounts up to €100

€5 administration fee applies for amounts above €100

Failed Direct Debit payment – late charge of €8 per failed payment

Reconnection charge for repeated failed payments – €10

Engineer Visits may be chargeable in the following instances :

– No fault found / Fault is customers own issue

– BBnet Equipment damaged, missing or tampered with

– Storm damage or damge outside BBnet control.

If you have completed your initial contract period, no problem. To cancel your account you need to give us 30 days notice. You can do this by calling our office on 061 512000 or by email.  At the end of your notice period, the connection will be blocked and we will organise to take away the equipment

If you are still bound by a contract, you may be liable for penaltiies for breaking the terms of that agreement.  In this instance, please contact accounts@bbnet.ie