If you cannot get online, there are few things you should do :
Reboot! – As obvious as it sounds, it can be just the right move to get back online. Fully power off your pc, laptop, tablet etc and restart, then try again.
Check your connections – Ensure that you are connected correctly. Cables can sometimes get dislodged and this may be causing your issue. Check your BBnet connections here!
Power – check that there is power going to all devices. There should be a green light on the poe adapter and should be several lights active on your router..
Restart BBnet equipment – Your poe adapter and wireless router should be powered off for 5-10 seconds and then restarted. It can take up to 2 minutes for this equipment to reconnect so be patient! Then restart your computer and try again.
Ensure wifi is on- Quite a common reason for not getting online is that the wireless connection on your device is switched off. Some laptops have a little switch or key on the keyboard to turn this on and off. All mobile devices have wireless settings which should be checked and switched on.
Bypass Wifi – Plug the cable out from the blue port on the back of your wireless router and connect directly to a pc of laptop to test if you have connection
If you still cannot get online, please call support on 061 512000.
Telephone Support is available
08.30 – 18.00 Monday to Thursday
08.30 – 17.30 Fridays