Scaling Smart: How BBnet helped KerNet Grow Without Compromising Service
- BBnet
- Jul 31
- 2 min read
Updated: Aug 18
KerNet Broadband, a wireless internet service provider based in County Kerry, has built a reputation for dependable local connectivity and customer-first service. But as demand increased, so too did the need for greater support behind the scenes.
To ensure seamless growth without sacrificing service quality, KerNet partnered with BBnet, unlocking new levels of operational efficiency and freeing the team focus on what matters most: their customers.
The Challenge: Keeping Pace with Growth While Maintaining Quality
As KerNet’s customer base grew, so did the volume of network maintenance, upgrades, and support tasks. With a small team and a hands-on approach, balancing technical work with day-to-day service delivery was becoming increasingly complex.
The KerNet team knew they needed a reliable partner to support their infrastructure, one that could match their standards for quality, performance, and responsiveness.
The Solution: Strategic Support from BBnet
BBnet provided a comprehensive wholesale and technical support solution, allowing KerNet to delegate critical backend operations without losing control over customer-facing services.
Network & Backhaul Upgrade: Enhanced KerNet’s overall performance and reliability by upgrading infrastructure and connecting to BBnet’s high-capacity, cost-effective backbone.
Customer Support: BBnet handled day-to-day support services, reducing the operational burden on KerNet’s team.
Fibre Access: Gave KerNet the ability to offer fibre broadband to meet rising customer demand.
Centralised Monitoring & Management: Integrated KerNet into BBnet’s monitoring systems to identify and resolve issues faster and keep the network running smoothly.
The Results: More Time, Better Focus, Happier Customers
With BBnet handling critical elements of the network infrastructure, KerNet’s team was able to shift their focus back to innovation and service quality.
"BBnet has been a perfect fit for our business. Having BBnet on board has allowed my colleague Ger and myself to concentrate more on network upgrades, network calls, therefore giving attention to our customer base.”– Danny Kerin, Co-Founder, KerNet Broadband
The partnership has delivered clear operational benefits, allowing KerNet to continue scaling while maintaining its strong customer relationships — a core value of their brand.
Looking Ahead
In fast-moving broadband markets, partnerships like this one make all the difference. With BBnet’s infrastructure and support, KerNet is positioned to grow smarter, serve better, and stay agile in an ever-changing industry.
Want to scale your network with confidence?
📞 Call us at +353 61 512 000 or
📧 Email sales@bbnet.ie to explore our wholesale and infrastructure solutions.
