Telephony
Key Features
Cloud based phone
system
Reduce your Telephony costs by installing a cloud-based phone system. This is ideal for any business looking to upgrade your existing phone system without the cost of installing equipment.
Cloud PBX (Private Branch Exchange) and SIP (Session Initiation Protocol) voice services offered by BBnet through platforms like GoTo Connect and 3CX offer businesses advanced communication solutions that come with a range of benefit.
Employees in separate offices or working remotely can still be connected to the same system and calls between those users are free. Cloud-based systems often have lower ongoing costs compared to traditional phone systems, as they eliminate the need for maintenance of complex hardware and reduce long-distance call charges.
Free calls between multiple offices.
Use your office extension to answer and make calls from anywhere via the mobile or desktop app. With cloud-based systems, employees can make and receive calls from
virtually anywhere with an internet connection. This is particularly beneficial for businesses with remote or distributed teams.
Remote working
Personalised greeting and on-hold messages. Cloud PBX includes voicemail functionality, where callers can leave recorded messages when the intended recipient is unavailable. Automated voicemail greetings and auto attendant routing options can be configured to guide callers to the right mailbox or provide relevant information.
Auto Attendant and messaging
Beneficial for quality and training purposes. Call recording which can be used to streamline customer service, enabling businesses to analyse interactions for improved communication and satisfaction. It serves as a valuable training tool, facilitating targeted coaching for staff. Cloud storage ensures secure and accessible recordings, aiding compliance with industry regulations.