customer Support

We try to ensure you don’t have too many issues but, it can happen! If you do have a problem or a question about your account, please get in touch with our support team. You can also check out the support articles below that answer many of the questions we are often asked.

Choose your
Connection Type
BBnet Jet and Life

Our newest generation wireless service with download speeds of 20/50 and 100Mb


Information for users of both our Fibre to the Home and Fibre to the Cabinet (VDSL) services.

Fixed Wireless

Our older and legacy packages, typically with 3, 4 8 or 10Mb download speeds.


While we cannot always provide technical support through our social networks, you can drop us a line through any of these channels and we will do our best to help!
Social media channels are monitored Monday to Friday during office hours

Contact Support
need help? call us!
+353 61 512000
Unit 3, Smithstown, Shannon
Clare, Ireland V14 VN23

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