BBnet are now hiring for a Customer Support Representative based in our Shannon Office. As part of the customer operations team, support representatives are expected to  provide a high level of support to our existing and prospective broadband & VOIP customers.

• Ensuring our customers come first is the key responsibility of this role, always taking ownership for first point of contact resolution wherever possible.
• Serve as the first point of contact for customers seeking technical assistance over the phone, email or chat.
• Answer enquiries by clarifying desired information; researching, locating, and providing information
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Advise customers on technical challenges
• Determining the best solution based on the issue and details provided by customers
• Sells additional services by recognizing opportunities to up-sell.
• Maintain, track and close CRM database/ticketing system by accurately entering information, in a timely manner.
• Track and take ownership of all outstanding queries to ensure follow through to closure, in all cases.
• Act as support for sales and billing departments.
• Strong Customer orientation, Accurate Data Entry Skills, Excellent Teamwork skills, Good Listening & Phone Skills, Verbal & Written Communication, People Skills, Problem Solving, Multi-tasking, Technically competent, Flexibility, Pro-active & patient.
• Knowledge of Windows, Android and Apple operating systems would be an advantage.

Job Type: Full-time

If you would like to join our team, please forward your CV to hr@bbnet.ie