CLOSED : Now Hiring: Customer Support Representative

Applications for this position are now closed.

As part of the customer operations team, customer support representatives provide a high level of support to our existing and prospective broadband & VOIP customers, through determining customer’s requirements; answering enquiries; resolving problems; fulfilling requests; and accurately maintaining our CRM database.

  • Determines customer requirements by communicating with customers.
  • Answers enquiries by clarifying desired information; researching, locating, and providing information.
  • Serve as the first point of contact for customers seeking technical assistance over the phone, email or chat.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Advise customers on technical challenges
  • Determining the best solution based on the issue and details provided by customers
  • Sells additional services by recognizing opportunities to up-sell.
  • Maintain, track and close CRM database/ticketing system by accurately entering information, in a timely manner.
  • Track and take ownership of all outstanding queries to ensure follow through to closure, in all cases.
  • Scheduling of installer’s daily work
  • Act as support for tele-sales
  • Process customer payments, as required.
  • Escalate unresolved issues.
  • Strong Customer orientation, Accurate Data Entry Skills, Excellent Teamwork skills, Good Listening & Phone Skills, Verbal & Written Communication, People Skills, Problem Solving, Multi-tasking, Technically competent, Flexibility, Pro-active & patient.
  • Knowledge of Windows, Android and Apple operating systems would be an advantage.

Job Type: Full-time

If you would like to join our team, please forward your CV to hr@bbnet.ie 

Privacy Preferences
When you visit our website, it may store information through your browser from specific services, usually in form of cookies. Here you can change your privacy preferences. Please note that blocking some types of cookies may impact your experience on our website and the services we offer.