Applications for this position are now closed.

As part of the customer operations team, customer support representatives provide a high level of support to our existing and prospective broadband & VOIP customers, through determining customer’s requirements; answering enquiries; resolving problems; fulfilling requests; and accurately maintaining our CRM database.

• Determines customer requirements by communicating with customers.
• Answers enquiries by clarifying desired information; researching, locating, and providing information.
• Serve as the first point of contact for customers seeking technical assistance over the phone, email or chat.
• Performing remote troubleshooting through diagnostic techniques and pertinent questions
• Advise customers on technical challenges
• Determining the best solution based on the issue and details provided by customers
• Sells additional services by recognizing opportunities to up-sell.
• Maintain, track and close CRM database/ticketing system by accurately entering information, in a timely manner.
• Track and take ownership of all outstanding queries to ensure follow through to closure, in all cases.
• Scheduling of installer’s daily work
• Act as support for tele-sales
• Process customer payments, as required.
• Escalate unresolved issues.
• Strong Customer orientation, Accurate Data Entry Skills, Excellent Teamwork skills, Good Listening & Phone Skills, Verbal & Written Communication, People Skills, Problem Solving, Multi-tasking, Technically competent, Flexibility, Pro-active & patient.
• Knowledge of Windows, Android and Apple operating systems would be an advantage.

Job Type: Full-time

If you would like to join our team, please forward your CV to hr@bbnet.ie