If you are using a wireless router and a laptop and cannot connect to the internet, the problem is quite often related to the wireless router and not your actual broadband connection. Please follow the steps below to check that your wireless connections are correct..

• Power off the wireless router for a few seconds and power back on again.
• Check if WEP security is enabled on your router and ensure the correct WEP key is being used. A WEP key is a 10 digit security key to prevent unauthorised access to your wireless network. You can do this by going to the ‘Start’ Menu and go to the Control Panel. In Control panel, select Network Connections.
• In Network Connections, select your wireless connection, right click and select “View Available Wireless Networks”. This will show any available wireless network and whether they are secure networks or not. You should also check the signal strength of the network you are connected to. If the signal is weak try moving your laptop closer to the wireless router. You should also check that you are connected to your wireless network.

(Note : The signal strength is a measure of the signal between your computer and the wireless router in your home and not a measure of the signal coming to your house from BBNET)

• Switch off any other wireless devices that you are using in your home. Most domestic wireless devices operate on a narrow band around 2.4Ghz. As the range of wireless devices increases, interference from other devices in the home can cause loss of connectivity to your wireless network. Once all devices are off, restart your wireless router and any computer connected to it.
• Wireless devices would include, AV senders (Magic Eyes for TV), Wireless game controllers (Xbox, Wii, Playstation), baby monitors, cordless phones and bluetooth devices.

• Check the configuration of your wireless connections. In windows go to the Control Panel and select Network Connections. (In Windows Vista, got Network and Sharing centre and then Network connections). Select your wireless connection as shown below, right click and select properties. Go to Internet Protocol- TCP/IP (version 4 in Windows Vista) and select properties. Ensure “Obtain an Ip address automatically” and “Obtain DNS server address automatically” are selected. Click OK and OK again.

(If your router was installed by BBNET, please log a ticket or get in contact to retrieve lost WEP keys or for support with your product)