What is broadband?

Broadband is a term to describe a number of high speed internet access technologies. Examples of the technologies include Fixed Wireless, DSL, Cable and satellite. If you access the Internet for games, music, learning, information, booking flights, sending/receiving pictures, surfing, or running a business you NEED Broadband.

What is wireless?

Wireless (also known as Fixed Wireless) is a proven technology that uses radio signals transmitted from a base station to relay data to/from your computer. Wireless broadband is based on similar principles to television and radio transmissions. To ensure a high level of performance on our broadband network, BBnet utilize a high speed backbone connection to the internet, (known as backhaul) through a well established fibre optic network.

Can I use wireless broadband while I use my landline?

Yes, wireless broadband does not use a phoneline. In fact, wireless broadband gives you the possibility of removing your landline and thus saving on your monthly telephone line rental.

If I am using the Internet more often, will I pay more for wireless broadband?

No, it is a flat cost no matter how much time that you spend on the internet.

Why should I change from my existing dial up to broadband?

• Broadband is many times faster than dial up.
• Its always online, no dial up, you are connected all the time.
• Your existing phone line is always available for incoming/outgoing calls .
• Internet access with broadband is generally less expensive that with a dial up solution.
• No waiting for incoming emails.
• You know how much you pay all the time.
• No need to worry about how much time you spend online.
• You can avail of emerging applications e.g. VOIP & video-conferencing.
• Wireless broadband enables you to upload files and download files at very fast speeds.

Can I get Wireless Broadband in any location where you have coverage ?

Wireless Broadband requires you to have an unobstructed view from the highest point of your building to the transmission location – which is normally located on a “high point” in your locality. To ensure that this is possible, BBnet can undertake a line of sight (LOS) test on your premises . This ensures that the signal is strong and reliable enough to avail of BBnet’s wireless broadband service. You can our coverage map here.

What equipment is used to receive wireless broadband?

A flat panel antennae  is mounted on your premises exterior at roof level and a 10 metre long CAT 5 ethernet cable is run to the ethernet port of your computer/network.

What do I need to do to get this service?

1. Register your interest and we will contact you within 1 working day. Once we are satisfied that you can have a clear line of sight to BBnet’s transmission point, you will receive confirmation from us that it is OK to proceed.
2. You then sign up for the service you require using the contract form and if you accept the User Agreement/Fair Usage policy, BBnet will arrange for installation.
3. BBnet will provide you with detailed instructions which you are required to follow to help ensure that you get a hassle free installation.
4. We will install wireless broadband to your premises within 10 working days, at a time that is convenient for you.
5. Our network operations centre will then enable your super fast broadband internet access before the installer leaves your home/business.

Why should I go for wireless versus satellite?

Satellite broadband is broadband with limitations. Most Satellite broadband solutions still requires a conventional telephone line to transit data upstream, thereby precluding users from using many of the newer and increasingly popular applications, (e.g. VOIP. Online gaming, video etc).There are no such limitations with wireless broadband. Wireless broadband is also more cost effective and offers faster upload speeds.

Is there a minimum contract period?

Yes. You are required to sign up for 12 months. After the initial 12 months, the contract is automatically renewed but with a 30 day notice perod for cancellation of your service. Your initial subscription includes the installation fee plus one months subscription in advance. Payment thereafter is normally by direct debit, at the start of each month.

What operating system will work with this service?

Windows 7, Windows NT, Windows XP, Windows Vista, Mac OS X ,  Linux.

When I connect to broadband with BBnet what should I do with my existing Internet dial up account?

You should cancel your existing dial up account. In addition, if you are paying for an email account today, you should consider terminating it as this represents a further saving to you. BBnet can provide you with a replacement email address, free of charge.

Is wireless broadband secure?

At BBnet we have set up a tiered approach to ensure that our customer’s broadband is as secure as possible.
Tier 1: Network identity has been concealed which acts as the first line of defence when hackers or non authorised individuals try to access the wireless network
Tier 2: A client access control mechanism has been implemented which only allows authorised individuals to connect to the wireless network
Tier 3: Protection from ‘Data Sniffing’ has been averted by using military standard encryption
Tier 4: Measures to protect authorised users gain unauthorised access to network & client equipment have been used

It is the responsibility of customers to ensure that you are protected from viruses, spam, spyware etc. We recommend that all subscribers follow the best practices promoted by the Irish government sponsored site : www.makeitsecure.ie. Some additional resources that may help are listed below:

Virus Protection – www.grisoft.com
Firewall Protection – www.zonelabs.com
Spy/Malware Protection – www.lavasoft.com

Can BBnet provide me with other computer services beyond broadband?

BBnet has partnered with other well established businesses in the hardware support and telephone services areas, so that your voice and data requirements are supported. We are quite happy to discuss your specific requirements in more detail.

What does a standard home installation include ?

A standard home installation costs €99 incl VAT and includes using a standard antenna with 10 metres of CAT 5 cable and a bracket to mount the antenna. If an installer has to use a long range antenna, more cable and/or a longer pole or other non standard requirements, we may have to charge extra at the time of install.

Can I use a wireless router with the wireless broadband service?

Yes, it is possible to do so. You can supply a wireless router/access point yourself. Alternatively, we can supply and configure one for you. Our standard charge for wireless routers is currently €70 (incl VAT)