1 Eastpark, Smithstown, Shannon, Co. Clare, Ireland V14 D584
+ 353 61 512000

Now hiring : Customer Support Representative ( Closed)

BBnet are now hiring a Customer Support Representative to be based in our Shannon office.

As part of the customer operations team, customer support representatives provide a high level of support to our existing and prospective broadband & VOIP customers, through determining customer’s requirements; answering inquiries; resolving problems; fulfilling requests; and accurately maintaining our CRM database.

Customer Support Representative Job Duties:

  • Determines customer requirements by communicating with customers.
  • Answers enquiries by clarifying desired information; researching, locating, and providing information.
  • Serve as the first point of contact for customers seeking technical assistance over the phone, email or chat.
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Advise customers on technical challenges
  • Determining the best solution based on the issue and details provided by customers
  • Sells additional services by recognizing opportunities to up-sell.
  • Maintain, track and close CRM database/ticketing system by accurately entering information, in a timely manner
  • Track and take ownership of all outstanding queries to ensure follow through to closure, in all cases.
  • Scheduling of installer’s daily work
  • Act as support for tele-sales
  • Process customer payments, as required.
  • Escalate unresolved issues.

Skills/Qualifications:

  • Strong Customer orientation, Accurate Data Entry Skills, Excellent Teamwork skills, Good Listening & Phone Skills, Verbal & Written Communication, People Skills, Problem Solving, Multi-tasking, Technically competent, Flexibility, Pro-active & patient.
  • Knowledge of Windows, Android and Apple operating systems would be an advantage.

Location: Office based in BBnet’s office in Shannon, Co Clare

BBnet is an equal opportunities employer.