BBnet Broadband is currently available in counties, Limerick, Clare, Kerry and North Cork. Installation is subject to line of sight to one of our transmitters, which we always test before we install any customer. You can check our coverage map here to see if your area is covered.
No, our service is fixed wireless broadband so it is completely independent of your telephone line. We install a small antenna on the roof of your home, which requires direct line of sight to one of our transmitters. It does not need or should not affect your current telephone services.
Standard installation is currently €99, which is based on a 12 month contract and includes a wireless router. WE always perform a signal check first and there is a €30 charge for this test. However this is deducted from your installation charge once successfully installed. Monthly costs are dependent on the package you choose and you can see the available packages here.
Monthly bills are paid by direct debit from your bank account, unless otherwise agreed. Payments by debit/credit card are only accepted for 3, 6 or 12 month periods in advance and are subject to additional charges.
BBnet packages are essentially unlimited. However, in the interest of all our customers we do operate a fair usage policy. Customers that have constant high traffic patterns may have the speed of their connection reduced for a period. This is monitored on a daily basis and resets at the end of the day. Our terms and conditions are available here.
If you have any other questions on usage, please contact us here.
If you have a problem with your connection, there are a few things you can do:
– Call us on 061 512000.
Technical Support is available
Monday to Thursday 08.30 – 18.00
Friday 08.30 – 17.30
– Contact us here. We reply to all support requests within 1 working day.
– Have a look at the topics in Help and Support
The majority of issues can be resolved over the phone, however sometimes we do need to send an engineer to your home to resolve the issue.
Generally, engineer visits take 2-3 working days from the time the issue is reported.
Installation is usually completed 7-10 working days from the day the order is received . Due to the nature of the installation process, daylight is required so these hours may be reduced during the winter months.
All installations will be confirmed ahead. We generally give you notice at least the day beforehand and installers will give 30-60 minutes before arriving at your premises.
We do require access to the house during the installation process.
The installation fee and 1 months service charge are payable on completion . The installer will also ask you to complete the service contract and the direct debit mandate once installation is complete.
If you have specific requirements or any other questions, please call us on 061 512000 or email our sales team.
At BBnet, we have over 10 year’s experience in the telecommunications industry. We provide dedicated Fibre, wireless and broadband network services alongside Hosted Telephony and VOIP services to businesses Nationwide and Internationally
I started the business in the rural area of Feohanagh in County Limerick and I was based at home. Initially we had no options whatsoever for our Broadband and when we discovered BBnet it was a godsend. The service over the years we have been with them had been unfailingly superb. There are very few issues and their customer service response is fantastic. I would not have a business without BBnet and I wouldn’t hesitate to recommend the service to anyone considering a Broadband Provider.
We use BBnet to run our business out in Kantoher and we can highly recommend their service. The reliability means that we are continuously connected and BBnet have supported all of our internal and external customer service requests. Response times from their engineers are second to none and we would not be able to run our business without this reliable connection.
As a market leader in our business field and the Internet our main route to market. Having a strong and reliable internet service provider was crucial to our business. With BBnet we get it all. Top internet speeds and a fantastic support service if and when we need it and all at a great price.We would recommend you switch your business to BBnet without hesitation.
BBnet provides the Broadband Service for Loop Head Tourism and this provision has made a massive difference to the business. Having this service has allowed us to recruit a staff member who woud not be able to do her job without it. Since it’s installation everything has worked well consistently and we have never had a reason to complain about the service. It has never let us down. I would highly recommend the service to any other business in the area.